FAQ

Ordering

Is everything in stock?

Yes. Everything on the site is in stock and ready to send. If a size is sold out, the product page will show it and you can sign up to be told when it is back.

How quickly will my order ship?

Within 24 hours. Orders go out on the next business day at the latest. We ship from the Gold Coast, Australia.

How do I know my order was placed successfully?

You will receive an order confirmation email within a few minutes. If it has not arrived, check your junk folder, then email hello@skokimaev.com.au and we will confirm it for you.

Can I order more than one item?

Yes. Order as many sizes or colors as you like in the one transaction.

Can I change or cancel my order?

Email hello@skokimaev.com.au as quickly as you can. Because orders leave us within 24 hours the window is short, but we will always try. Once an order has been dispatched it cannot be changed or canceled.

Do you restock?

We make in small runs, so colors and sizes do sell out. Popular pieces are usually restocked. Email us and we will tell you what is coming back.

Sizing and fit

How do your pieces fit?

True to size. The seamless knit has four way stretch, so it moves with you and holds its shape. If you are between sizes, size up.

What sizes do you carry?

XS, S, M, L and XL across the range.

Where do I find the size guide?

Most product pages carry a size chart under the product details, and the full guide lives on our size guide page. It has body measurements to help you choose a size, and flat garment measurements if you want to compare against something you already own.

I am between sizes. What should I do?

Size up. If you would rather be certain, email hello@skokimaev.com.au with your usual size and your measurements and we will tell you which to take.

Fabric and care

What are your pieces made from?

Our activewear is a performance seamless knit with four way stretch. Soft against the skin with no breaking in needed.

How do I care for them?

• Cold hand wash, or machine wash cold on a delicate cycle
• Use a gentle detergent made for colors
• Wash Espresso and Burgundy separately the first time
• Lay flat to dry in the shade, never tumble dry
• No bleach, and no ironing directly on the fabric
• No dry cleaning
• Store folded rather than hung so the shape holds

Will the color fade?

Not with cold washing and shade drying. Heat and direct sun are what dull color, so keep both away from it.

Shipping and delivery

Do you offer free shipping?

Yes. Standard shipping is free on US orders over $105 USD. Under that, the standard rate is shown at checkout. Express shipping is available at checkout for $28.95 USD.

What does shipping cost?

Standard shipping to the US is free on orders over $105 USD, and the rate for smaller orders is shown at checkout. Express shipping to the US is $28.95 USD. All prices in USD.

When will my order be dispatched?

Within 24 hours, on business days. Orders placed on weekends and public holidays go out the next business day.

Do you ship internationally?

Yes, worldwide. We ship to the United States from Australia, with delivery timeframes varying by destination. US customs duties and import fees are included in your order total, with nothing more to pay on delivery.

How long does delivery take?

Standard delivery to the US is usually 7 to 14 business days, counted from dispatch.

How will I know it has shipped?

You will receive a dispatch email with tracking as soon as it leaves us.

Returns and exchanges

What is your return policy?

Returns must be lodged within 14 days of delivery. Pieces need to be unworn, unwashed and have their original tags attached. We cannot accept anything that has been worn, washed or damaged.

Do you offer refunds?

Refunds are only given for faulty items, back to your original payment method. Faulty means damaged, defective, or not the item you ordered. We do not refund change of mind or wrong size returns. These receive store credit or an exchange instead. Once we receive your return, please allow 7 to 10 days for it to be processed.

How do I start a return?

Head to the Returns tab in the footer of our website. The returns portal walks you through it in a few steps, and you can lodge it yourself without waiting on us.

Can I exchange for a different size or color?

Yes, subject to availability. Start your exchange through the Returns tab in the footer, or email hello@skokimaev.com.au if you would rather we help.

Who pays for return shipping?

You do, unless the piece is faulty or we sent the wrong thing. Then it is on us. We recommend a tracked service, as we cannot be responsible for parcels lost on the way back.

What if my order arrives faulty or incorrect?

We are sorry. Email hello@skokimaev.com.au within 48 hours of delivery with your order number and a photo, and we will fix it straight away.

Contact

How do I get in touch?

Email hello@skokimaev.com.au. We answer within 1 to 2 business days, Monday to Friday, 9am to 5pm Brisbane time.

Are you on Instagram?

Yes, @skokimaev for styling, behind the scenes and community looks.

Press or collaboration inquiries?

Email marketing@skokimaev.com.au with your social handles and a little about yourself.